Water lines are typically out of sight and out of mind, until someone unintentionally digs into them. Homeowners and Contractors are required by law to call 811 at least two days before digging to prevent possible injury, interruptions of service or the loss of valuable water. The Utility Notification Center will contact us with a locate request. Field service staff will mark water mains that are in the right of way and under the street, but will not locate lines on private property. Marking of water lines ends at the water meter. To locate water lines on private property you will need to contact a underground locating service or a plumber.
If you or a contractor you hire hit a line while digging, you can disrupt service to your entire neighborhood and potentially face fines and repair costs. Learn more at call811.com.
Follow these steps to have your site cleared for digging:
- Before calling 811, outline the location where you will be digging with white chalk or stakes. Your site must be completely outlined for us to mark surrounding water line locations.
- Call 811 at any hour at least two days before digging. See the call811.com website for more information.
- At the end of your call, you will receive a ticket number that will be good for 14 days. If you need to call 811 back, please have the ticket number on hand.
- Our field service staff will mark the horizontal path of the underground lines at your site with blue paint.