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Payment Due Dates

Payment is due on the 20th day of the month following the billing statement date.  The due date is shown in the upper right hand corner of your billing statement. 

Reminder Notice & Fee

If payment is not received by the due date, a late payment reminder will be mailed and a $5.00 notice fee added to the account.

Past Due Notice

Accounts not paid by the due date on the Reminder Notice receive a Past Due notice by mail and a $10.00 late payment fee is added to the account.

Shut-Off

Payment must be received by 8:00 a.m. on the due date shown on the past due notice to avoid water shut off.  A $40.00 call-out fee will be assessed if water service is shut off. 

Service Restoration

Water service will be restored at no additional charge if payment is made during business hours.  Requests to turn water on made between 4:30 p.m. to 7:30 a.m. will be subject to an after-hours non-emergency service fee  of $200.00. 

Unauthorized Service Restoration

If water is turned on by any party other than Sunrise after shut off for non-payment an additional $300 unauthorized service restoration charge will be assessed to the account.

Additional meter tampering occurring after an unauthorized service restoration charge has been assessed, may result in removal of the meter.  Actual costs for meter removal will be added to the delinquent account.


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Last updated: 1/11/2016 1:32:57 PM